Self-service returns for every customer, no login required
Agistix gives customers a branded RMA workflow on your own domain, with return labels generated against contracted rates and every inbound return tracked automatically.
A complete returns workflow, from label to dock
Self-serve RMA creation and label generation
Customers initiate returns and receive a label without contacting customer service.
- Customers enter the order, select items and reason codes, and receive a return label in one flow
- Return labels generated against your contracted rates and preferred return carrier
- QR codes on outbound shipments link directly to the return form, pre-populated from the original shipment
Configurable approval workflow
Return requests can be routed for review before a label is issued.
- Approval workflows configurable by return type, item value, or reason code
- Approvers review reason codes and notes before the label is released
- Return destinations configurable by commodity type or shipment origin
International returns
Cross-border returns processed with the correct tariff classification and customs documentation.
- International returns classified with carriers to ensure correct duty and tariff handling
- Reduced or zero duty applies in many cross-border return scenarios
- Commercial invoices and CN22/CN23 declarations generated automatically
What our customers are saying
Bringing Agistix on board has been a transformative step for our organization. By implementing the platform, we were able to bring our non-production shipping activities under control.
More to explore across the platform
The world is taking notice
See Agistix in action
See how our returns portal takes the manual work out of RMA creation, label generation, and inbound tracking.
FAQs
Can customers create their own RMAs through the returns portal?
Yes. Customers enter the order, select the items and reason codes, and receive a return label in a single self-service flow, without calling customer service or submitting a manual request.
Does the returns portal generate return labels against contracted rates?
Yes. Return labels are generated against your contracted rates and preferred return carrier, applying the same routing logic and carrier selection rules as outbound freight.
Can return requests be routed for approval before a label is issued?
Yes. Approval workflows are configurable by return type, item value, or reason code, so specific return scenarios can be reviewed and approved before the label is released to the customer.
How does Agistix handle international returns?
Agistix classifies international returns with carriers as return shipments to ensure correct tariff treatment, including reduced or zero duty in many cases. Required customs documentation including commercial invoices and CN22/CN23 declarations are generated automatically.
Can inspection results be captured on the return record?
Yes. Inspection results are captured directly on the return record once the shipment arrives, giving warranty, credit, and disposition workflows the data they need without a separate system.
Does the return link back to the original order or PO?
Yes. RMAs created through the returns portal link back to the originating order or PO line item, keeping the full order lifecycle connected from original shipment through return and disposition.