Case Study
How a Global Software Leader Found a True Partner for Logistics Management
Company Overview
A global technology company delivering enterprise open-source solutions, with nearly 20,000 employees and complex logistics operations spanning over 100 countries .
40–59% savings on international freight through consolidation
10+ hours saved per week with automated invoice validation & GL coding
19,000 internal deliveries tracked across the global network
The Challenge
With growing global operations and evolving internal workflows, the company needed more than just a new software solution – they wanted a true logistics partner. Their existing TMS couldn’t support freight audit, lacked international capabilities, and made even basic shipment requests unnecessarily manual. As contract renewal approached, they were looking for a platform and partner that could proactively manage complexity, integrate across systems, and take on the heavy lifting of execution and support.
- Limited flexibility and poor engagement from the current TMS provider
- No support for testing, troubleshooting, or proactive issue resolution
- No self-service options for employees and suppliers to easily initiate or track shipments
- Manual processes for quoting, booking, and document collection
- Fragmented tools and disconnected workflows for remote and in-office teams
- Gaps in international functionality created compliance risks and customs delays
- Inability to validate carrier invoices against contracted rates
The Agistix Solution
Agistix replaced the company’s rigid, underperforming TMS with a flexible logistics platform built to support global scale, internal complexity, and real operational control. More than just a vendor, Agistix acted as a hands-on partner – taking ownership of implementation, configuration, and long-term success.
Shipment Execution & Visibility
- Enabled users across all locations to rate, book, and track shipments through a centralized interface, including nontraditional internal deliveries
- Automated delivery tracking for over 19,000 internal shipments annually
Freight Audit & Cost Control
- Mapped contract rates across global carriers, automated invoice validation, and integrated GL coding to improve audit accuracy and streamline financial reporting
- Saved 10+ hours per week on manual invoice reconciliation
Self-Service Desktop Shipping
- Deployed browser-based tools that allowed employees to request quotes, track shipments, and submit shipment requests without learning a new system or managing multiple logins
- Eliminated hours of manual quoting and booking previously handled by the logistics team
International Shipping Integration & Customs Support
- Integrated FedEx International Priority Distribution (IPD) to streamline global exports, reduce spend, and expedite customs clearance
- Saved 40–59% on international freight through IPD & consolidation
Results in Action
The client gained measurable improvements in international shipping efficiency, internal workflows, and freight cost control:
- Achieved average international freight savings of 40–59% through FedEx IPD implementation and shipment consolidation
- Automated delivery tracking for over 19,000 internal shipments annually, ensuring visibility from mailroom to final recipient
- Reduced manual workload for logistics teams by enabling self-service quoting, tracking, and shipment requests for employees across global locations
- Improved shipment accuracy and compliance by enforcing documentation rules within the shipment request workflow
- Streamlined freight payment and improved financial oversight through automated invoice audits
What’s Next
- Expand Agistix implementation to additional business units
- Integrate AI to recognize and extract BOL and invoice data from PDFs
- Connect real-time shipment data to the internal data warehouse to enhance BI reporting for executive leadership
Building on a successful rollout, the client plans to expand their use of Agistix to:
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